Privacy Policy

1. Introduction

Welcome to PRODOXY's Privacy Policy. This document outlines our commitment to protecting the privacy of our users, customers, and visitors to our website and platform.

Key Point:

PRODOXY ("we", "our", or "us") operates the PRODOXY platform that allows businesses to create and manage online stores. This Privacy Policy applies to all users of our services.

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our platform:

2.1. Personal Information

Account Information: Name, email address, phone number, business details, and payment information when you create an account.
Profile Information: Profile picture, business description, and contact preferences.
Transaction Information: Details about purchases, sales, payments, and orders processed through our platform.
Communication Data: Records of your communications with us, including support requests and feedback.

2.2. Non-Personal Information

Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent.
Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
Location Data: General location information derived from your IP address or device settings (with your consent).
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

Service Operation

To provide, maintain, and improve our platform and services.

Security & Authentication

To authenticate users, prevent fraud, and enhance security.

Analytics & Improvement

To analyze usage patterns and improve our platform features.

Communication

To send updates, support messages, and promotional content (with consent).

Legal Basis for Processing:

We process your personal information based on: (1) your consent; (2) contractual necessity to provide our services; (3) legal obligations; and (4) legitimate business interests.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our platform, such as payment processors, hosting providers, and analytics services.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where user information may be transferred as a business asset.
Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of PRODOXY, our users, or others.
With Your Consent: When you explicitly consent to share your information with third parties.

Limited Sharing

We only share the minimum amount of information necessary for the specific purpose. All third-party providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Encryption

Industry-standard encryption for data in transit and at rest

Access Controls

Strict access controls and authentication mechanisms

Regular Audits

Regular security audits and vulnerability assessments

Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information under certain circumstances.
Restriction: Request restriction of processing of your personal information.
Objection: Object to our processing of your personal information.
Data Portability: Request transfer of your data to another service provider.
Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information.

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@prodoxy.com. We will respond to your request within 30 days, as required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our platform.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality	Session
Performance Cookies	Collect anonymous data for analytics	Up to 2 years
Functionality Cookies	Remember preferences and settings	Up to 1 year
Targeting Cookies	Used for advertising (with consent)	Up to 1 year

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

8. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services.

Important Notice

When you use third-party services through our platform, your information may be collected by those third parties according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use.

Third-Party Services We Use

Payment Processors: Razorpay, Stripe, PayPal
Analytics Services: Google Analytics
Hosting Providers: AWS, DigitalOcean
Email Services: SendGrid, Mailchimp

9. Children's Privacy

Our platform is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children.

Age Restriction

If you are under 18, please do not use our platform or provide any personal information to us. If we learn we have collected personal information from a Child, we will delete that information promptly.

10. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

Safeguards:

When we transfer your information internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information remains protected according to this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

Update Notification

We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date. We may also notify you via email or through our platform for significant changes. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email

privacy@prodoxy.com

For privacy-related inquiries

General Support

contact@prodoxy.com

For general questions and support

Data Protection Officer

If you are located in the European Economic Area (EEA), you may contact our Data Protection Officer at:

Data Protection Officer
PRODOXY Pvt. Ltd.
dpo@prodoxy.com

Contents