Terms of Service

1. Acceptance of Terms

By accessing or using Prodoxy’s SaaS platform, vendor dashboard, or related services (“Services”), you agree to be legally bound by these Terms of Service.

If you do not agree, you must discontinue use immediately.

2. Nature of Service

Prodoxy operates as a Software-as-a-Service (SaaS) provider.

• We provide store-building and management tools.
• We are not a marketplace operator.
• We do not own, sell, or control seller products.
• All liability for products lies solely with the Seller.

3. Account Responsibility

• You are responsible for maintaining login credentials.
• You are responsible for all activity under your account.
• False, misleading, or illegal information is strictly prohibited.

4. Subscription & Billing

Prodoxy operates on a recurring subscription model.

• No free trial is provided.
• Payments are processed via Razorpay.
• Autopay authorization is required at the time of subscription.
• You authorize recurring charges until cancellation.

4.1 Strict Non-Refundable Policy

All subscription payments are strictly non-refundable.

• No money-back after successful payment.
• No pro-rata refund.
• No partial refund.

Refunds may only be issued if required by Indian law or in case of duplicate technical billing error.

5. Chargebacks & Payment Abuse

Fraudulent chargebacks or payment abuse may result in:

• Immediate account suspension
• Recovery of outstanding dues
• Legal action

6. Prohibited Conduct

• Uploading illegal or infringing content
• Selling counterfeit or unauthorized goods
• Hacking or attempting to compromise platform security
• Automated scraping or reverse engineering
• Misuse of AI tools

Violations may result in immediate suspension or permanent termination.

7. Intellectual Property

All platform code, branding, UI/UX, and system design belong exclusively to Prodoxy.

Unauthorized copying, redistribution, cloning, or reverse engineering is strictly prohibited.

8. Seller Content Responsibility

Sellers retain ownership of their uploaded content.

Sellers grant Prodoxy a limited license to host and display such content for service delivery.

Sellers are solely responsible for ensuring their content does not violate any laws.

9. Limitation of Liability

To the maximum extent permitted by law, Prodoxy’s total liability shall not exceed the lower of:

• ₹50,000 INR, OR
• Six (6) months of subscription fees paid.

Prodoxy shall not be liable for indirect, incidental, consequential, or loss-of-profit damages.

10. Indemnification

You agree to indemnify and hold Prodoxy harmless from any claims arising from:

• Your store operations
• Your content
• Your violation of these Terms

11. Account Suspension & Termination

Prodoxy may suspend or terminate accounts for:

• Legal violations
• Fraudulent behavior
• Payment abuse
• Intellectual property infringement

12. Dispute Resolution

Disputes shall first be attempted to be resolved through negotiation.

If unresolved, disputes shall be settled through binding arbitration under the Arbitration and Conciliation Act, 1996.

Seat of arbitration: New Delhi, India.

Courts of Delhi shall have exclusive jurisdiction.

13. Governing Law

These Terms shall be governed by the laws of India.