Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the PRODOXY platform, website, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Binding Agreement

These Terms constitute a legally binding agreement between you ("User", "Customer", "Seller") and PRODOXY Pvt. Ltd. ("PRODOXY", "we", "us", "our"). If you are using our Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

Important Notice

You must be at least 18 years old to use our Services. By using PRODOXY, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

If you do not agree to these Terms, you must not access or use our Services. Continued use of our Services after any changes to these Terms constitutes acceptance of those changes.

2 Definitions

For the purpose of these Terms, the following definitions apply:

Platform

The PRODOXY e-commerce platform, website, mobile applications, and related services.

Services

All features, tools, and functionality provided by PRODOXY to enable online store creation and management.

Seller/Store Owner

Any individual or entity that creates and operates an online store using PRODOXY.

Customer/Buyer

Any individual or entity that purchases products or services from a PRODOXY-powered store.

User Content

Any content uploaded, submitted, or created by Users on the Platform, including product listings, descriptions, and images.

Subscription Plan

The pricing plan selected by a Seller to access PRODOXY Services.

3 Account Terms

3.1 Account Creation

To use PRODOXY Services, you must create an account by providing accurate, current, and complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Promptly updating your account information when necessary
Ensuring your account information remains accurate and complete

3.2 Account Security

You must immediately notify us of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Restrictions

You may not create multiple accounts to circumvent platform restrictions
You may not use another User's account without permission
You may not transfer your account to another party without our written consent
Accounts must represent real individuals or legitimate businesses

4 Subscription Terms

4.1 Subscription Plans

PRODOXY offers various subscription plans with different features and pricing. You can upgrade, downgrade, or cancel your subscription at any time through your account dashboard.

4.2 Billing and Payments

Subscription fees are billed in advance on a monthly or annual basis
All fees are exclusive of taxes, which you are responsible for paying
Payment is processed through our third-party payment processors
Failed payments may result in service suspension

4.3 Free Trial

14-Day Free Trial

New Users may receive a 14-day free trial of selected PRODOXY features. At the end of the trial period, your subscription will automatically convert to the selected paid plan unless cancelled before the trial ends.

4.4 Price Changes

We may change subscription fees at any time. We will provide at least 30 days' notice for any price changes. Continued use of the Services after price changes constitutes acceptance of the new pricing.

5 User Content

5.1 Content Ownership

You retain ownership of all User Content you upload to the Platform. However, by submitting User Content, you grant PRODOXY a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content solely for the purpose of providing our Services.

5.2 Content Responsibility

You are solely responsible for all User Content you upload, including:

Ensuring content does not violate any laws or third-party rights
Obtaining necessary permissions for copyrighted material
Ensuring product descriptions are accurate and not misleading
Complying with all applicable regulations for your products

5.3 Prohibited Content

You may not upload content that:

Is illegal, obscene, or defamatory
Infringes intellectual property rights
Contains viruses or malicious code
Promotes violence, hate speech, or discrimination
Contains false or misleading information

5.4 Content Removal

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable. We may also suspend or terminate accounts for repeated violations.

6 Intellectual Property

6.1 PRODOXY IP

All intellectual property rights in the PRODOXY platform, including software, designs, trademarks, and documentation, are owned by or licensed to PRODOXY. You are granted a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms.

6.2 Restrictions

You may not:

Reverse engineer, decompile, or disassemble our software
Copy, modify, or create derivative works of our platform
Use our trademarks without written permission
Remove any proprietary notices from our materials

6.3 Feedback

Any feedback, suggestions, or ideas you provide regarding our Services may be used by PRODOXY without any obligation to you.

7 Prohibited Activities

You agree not to use the PRODOXY platform for any unlawful or prohibited activities, including but not limited to:

Illegal Activities

• Selling illegal or regulated goods
• Money laundering or fraud
• Violating export control laws

Platform Abuse

• Spamming or phishing
• Distributing malware
• Hacking or unauthorized access

IP Violations

• Counterfeit goods
• Copyright infringement
• Trademark violations

Unfair Competition

• Price fixing
• False advertising
• Deceptive practices

Consequences: Violation of these prohibitions may result in immediate account suspension or termination, legal action, and reporting to appropriate authorities.

8 Third-Party Services

PRODOXY may integrate with or provide links to third-party services, including:

Payment Processors

Razorpay, Stripe, PayPal

Shipping Providers

Shipping carriers and logistics

Analytics

Google Analytics, Facebook Pixel

Important Disclaimer

Third-party services are governed by their own terms and privacy policies. We are not responsible for the actions, content, or policies of third parties. You use third-party services at your own risk.

9 Termination

9.1 By You

You may terminate your account at any time by contacting support or using the cancellation feature in your account dashboard. Termination will be effective at the end of your current billing cycle.

9.2 By PRODOXY

We may suspend or terminate your account immediately if:

You violate these Terms
We suspect fraudulent or illegal activity
Required by law or legal process
For non-payment of fees

9.3 Effect of Termination

Your right to use the Services immediately ceases
All fees paid are non-refundable (except as per Refund Policy)
We may delete your data after 90 days
You remain liable for any outstanding fees

10 Disclaimers

Service "As Is"

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, PRODOXY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Continuous or error-free operation

No Guarantees

PRODOXY does not guarantee that:

The Services will meet your specific requirements
The Services will be uninterrupted, timely, or secure
Results obtained from using the Services will be accurate or reliable
Any errors will be corrected

11 Limitation of Liability

Limited Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODOXY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or data
Business interruption
Reputational harm
Cost of substitute goods or services

Total Liability Cap

IN NO EVENT SHALL PRODOXY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO PRODOXY FOR SERVICES DURING THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

Exceptions

Some jurisdictions do not allow limitations of liability, so the above limitations may not apply to you. Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be limited by law

12 Indemnification

You agree to indemnify, defend, and hold harmless PRODOXY and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, including reasonable attorneys' fees, arising from:

Your use of and access to the Services
Your violation of these Terms
Your violation of any third-party right, including intellectual property rights
Any claim that your User Content caused damage to a third party
Your conduct in connection with the Services

13 Governing Law & Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Mandatory Arbitration

Any dispute arising from or relating to these Terms shall be resolved through binding arbitration in India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English.

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions, class arbitrations, or representative actions.

14 Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by:

Email Notification

Sending an email to the address associated with your account

In-Platform Notice

Displaying a notice within the PRODOXY platform

Continuing to Use Services

Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using our Services.

15 Contact Information

For questions about these Terms or to report violations, please contact us:

Legal Inquiries

legal@prodoxy.com

For legal and compliance matters

General Support

support@prodoxy.com

For account and technical support

Registered Office

PRODOXY Pvt. Ltd.

India

Notice Requirements

Any legal notices to PRODOXY must be in writing and sent via registered mail to our registered office address. Notices will be deemed received three business days after mailing.